Small businesses can rarely afford full time IT staff, a fact that is being exacerbated by the current economic climate. Unfortunately, this means that essential routine maintenance is not performed which will affect the security, performance and reliability of your computers and network.

‘Online Business Remote Support’ is a new service that allows us to perform the day to day tasks of on-site support staff but at a fraction of the cost.

We actively monitor all of your servers and workstations whether they are in the office or at a remote location. We are alerted if something starts to go wrong and can take remedial action via secure remote access. We also monitor the success of backups and ensure that all software is secure and updated.

Maintenance of your systems is performed on a scheduled basis. This can include disk integrity checks, defragmentation, removal of temporary internet files etc. This can be performed out of business hours and we can even shut down computers when the maintenance is complete.

If something does go wrong or your staff simply want help with something, we can connect to any system monitored via secure remote access. Remote support charges are heavily discounted compared to our standard rates and are also charged in reduced 30 minute blocks, enabling us to assist quickly and cost effectively.

Need a detailed report of all your servers and systems including installed hardware and software? ‘Online Business Remote Support’ maintains a complete record of everything and we can provide a full asset report at your request.

Do you need help with a computer related problem but don’t want to sign up to our Online Business Remote Service?

Our Online Remote Quick Support allows us to do just that. The service allows you to chat with us via a chat box and by simply clicking on the Teamviewer logo, downloading then running the support program on our site, you can enable us to take control of your computer. This is totally secure and once you end the session, the small program that is downloaded to your machine is removed.

Payment is taken via PayPal,is charged at £20.00 for 1 hour (usually all we need).

We only charge for the time we are actually working on your system which does not include us waiting for scans to complete or things to download. Something that looks like it is taking an hour often only takes us a few minutes of actual time. We will keep you informed through the whole process of the potential cost.